Updated: August 10, 2026
At Rent Miljø by Hcl, we want you to be satisfied with your purchase at henriklynnerup.com. Below, you can read about the rules for returns, cancellations, and refunds for your purchases.
1. Company Information
Rent Miljø af Hcl
Rævdalsparken 6
9330 Dronninglund
Denmark
VAT: DK39096714
2. 14-day Right to Cancel
As a consumer, you generally have a 14-day right of withdrawal when you shop at henriklynnerup.com.
For physical goods, the cancellation period begins on the day you or another person you have designated receives the item.
You do not need to provide a reason for returning the item.
If you wish to exercise your right of cancellation, you must contact us within 14 days.
3. How to Return an Item
If you wish to return a physical item, you must first contact us and provide the following information:
Your name
Order number
Which item you wish to return
That you wish to exercise your right of withdrawal
Once you have notified us that you wish to return the item, it must be returned without undue delay and no later than 14 days after your notice of withdrawal.
The item must be returned securely packaged.
Return Address:
Rent Miljø by Hcl
Rævdalsparken 6
9330 Dronninglund
Denmark
We recommend that you keep proof of the return, such as a receipt or tracking number.
4. Return Costs
You are responsible for paying the direct costs of returning an item, unless otherwise agreed or specified in the online store.
We recommend that you choose a secure and trackable shipping method.
5. Condition of the Item Upon Return
You may inspect and handle the item in the same way you would in a physical store.
If the item has been handled beyond what is necessary to determine its nature, characteristics, and function, you may be liable for any loss in value.
We therefore recommend that items be returned in the best possible condition and in their original packaging, if possible.
The absence of the original packaging does not automatically mean that you lose your right of withdrawal, but it may, depending on the circumstances, affect the value of the item.
6. Refund
When you exercise your right of withdrawal, we will refund the amount you paid for the item.
As a general rule, the refund also includes the standard cost of the original delivery.
If you selected a more expensive delivery method than the cheapest standard delivery, the additional cost will generally not be refunded.
We will refund the amount to the same payment method you used for the purchase, unless otherwise agreed.
We may withhold the refund until we have received the item back or until you have provided proof that the item has been returned.
7. Digital Products
Special rules apply to digital products.
If you purchase a digital product that is not delivered on a physical medium, your 14-day right of withdrawal may lapse once delivery of the digital product has begun.
This requires that:
You have expressly requested that delivery begin before the end of the cancellation period.
You have acknowledged that you thereby lose your right of cancellation.
If you accepted this at the time of purchase, you cannot subsequently demand a refund solely by referring to the standard 14-day right of cancellation.
However, if a digital product is defective, cannot be downloaded, or does not function as described, you must contact us. Your statutory rights regarding defects remain in effect.
8. Complaints
The right of return is different from the right to file a complaint.
As a consumer, you have a 24-month right to file a complaint regarding physical goods under the Sale of Goods Act.
If an item has a defect or flaw, please contact us and describe the problem.
We may ask you to provide photos or other documentation of the defect.
If the complaint is justified, we will, depending on the situation, attempt to remedy the problem, replace the item, offer an appropriate discount, or refund the purchase price in accordance with applicable law.
9. Damaged or Incorrect Items
If you receive an item that was damaged during shipping, or if you receive the wrong item, please contact us as soon as possible.
Please send photos of the item and the packaging if the item is damaged.
We will then help you find a solution.
10. Items That Cannot Be Returned
The right of withdrawal does not apply in all situations.
This may apply, for example, to:
Digital products where delivery has begun with your express consent and acknowledgment that the right of withdrawal is waived.
Goods that have been manufactured according to your specifications or have been clearly personalized, provided the conditions for the exception are met.
Other goods or services that, under applicable consumer protection laws, are exempt from the right of withdrawal.
If a specific product is subject to an exception, this will be clearly stated in the product information to the extent possible.
11. Contact Information for Returns
If you wish to return an item or have questions about returns and refunds, please contact us using the contact information on henriklynnerup.com.
When contacting us regarding a return, please provide your order number so we can locate your order more quickly.
Rent Miljø by Hcl
Rævdalsparken 6
9330 Dronninglund
VAT: DK39096714